Would you want to go through a complicated procedure just to get an extra pen or pad of paper? Procedures — and their close cousins, policies — can be a real pain in the proverbial. If done right, procedures can have an important effect on an organization. When written clearly and properly, they can help systems and people function better.
Approval Signatures Step 4: Detail Procedures Step-by-Step Break down each procedure step-by-step in the order they should be done. Use small words and short sentences. Put the main idea first.
Follow up with details. Use action verbs and an active voice. Avoid ambiguity and confusion. Break long paragraphs into short ones. Use bullet points instead of long sentences. Add visual aids like flowcharts.
Highlight important information, such as using boldface type or italics. Is the type large enough and easy to read?
Are the instructions simple? Or do the protocols have a preponderance of complex concepts and obtuse words? Does a reader learn what they need to know to do the procedure correctly?
Review, Revise and Approve Have employees who perform the procedures review the SOPs to confirm that they understand everything. Ask employees who are not familiar with the procedures to read the SOPs as well.
Have each set of changes reviewed by the same readers until they are acceptable. Managers who will be responsible for ensuring that SOPs are followed should sign off on them before they are released.
In business, uniform systems work. Creating a Standard Operating Procedure manual ensures that every employee follows every step in a system in the same way, every single time.A procedure is like a recipea set of instructions that clearly states who does something, when it should be done, how it's done and what the result should be.
List each step in the order it must be completed. Compile multiple procedures in a manual that's organized by job description, department, function. Tips on How to Write a Policy and Procedure Manual.
For those who want to learn how to write a procedure manual, here are a few tips you should consider. Writing procedures therefore deserves time, thought, and careful analysis. Following to these best practices throughout the process helps TCs (technical communicators) create procedures that are more useful, easier to follow, and that better support of the needs of the audience.
by Holly Lipschultz. 18 Tips for Writing a Manual for Work. I’m one of those Hermione-types of people who read manuals.
If I need to learn something, my first order of business is to read the manual. General guidelines for user manuals. Provide a real (physical) user manual with the product: don't make people read a pdf. Make sure the instructions actually map on to the product in all respects.
Include a one-page quick start guide. Present instructions as step-by-step procedures. How to Write a Procedure Manual by Karen Ellen - Updated September 26, A procedure is like a recipe—a set of instructions that clearly states who does something, when it should be done, how it's done and what the result should be.